Return & refund

1. Return Window & Eligibility

We accept returns on most Salwan Auto products within 7 days of delivery. For a return to be approved, your item must meet all of these conditions:

• It must be unused, uninstalled, and in its original condition — once a part has been mounted or bolted onto a vehicle, it can no longer be returned.
• It must be returned in its original, undamaged packaging.
• It must include everything it came with — hardware, instructions, and paperwork included.

2. Inspection & Refund Approval

Every returned item goes through inspection when it arrives at our warehouse. To qualify for a refund, the product must be in fully resalable condition. Items that are missing parts, show signs of installation, or arrive in damaged packaging will not pass inspection, and no refund will be issued — instead, the item will be shipped back to you at your own expense.

3. Return Shipping Responsibility

Customers are responsible for all costs and risks associated with shipping a return back to us. We recommend using a trackable, insured shipping method — Salwan Auto is not liable for items lost or damaged during return transit.

4. Items That Can’t Be Returned

The following cannot be returned or refunded under any circumstance:

• Custom or made-to-order products
• Items that have been modified, painted, or altered by the customer
• Electrical components or wiring kits with broken or opened seals

5. Refunds

Once we’ve received your return and it’s passed inspection, we’ll process your refund to the original payment method and send you a confirmation email.

• Inspection timeframe: 2–5 business days after the item reaches our facility.
• Bank/card processing: can take up to 45 days depending on your card issuer.

If your refund hasn’t appeared after this window, please check your bank statement first, then reach out to your card provider directly. Still need help? Email us at [your email here].

6. Order Changes

Have second thoughts about an order? Reach out to our sales team before it’s placed. Once your order moves into processing, it can no longer be cancelled.

7. Warranty Policy

Most of our products come with a manufacturer warranty covering defects in materials or workmanship. Refer to the documentation included with your product for specific terms. To file a claim, contact our customer service team.

Every returned item is inspected to confirm warranty eligibility. Depending on the outcome, we’ll repair, replace, or refund the item. Shipping the item to our facility and back is the customer’s responsibility — however, if your claim is approved, Salwan Auto will cover the cost of returning the repaired or replacement item to you.

Warranties are non-transferable and apply only to the original purchaser.