Last updated: September 20, 2026

Who We Are

This Privacy Policy explains how Salwan Auto (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit salwanauto.com, contact us, or purchase products or services from us. Salwan Auto is a Jeep and 4×4 parts, accessories, and service center based in Al Quoz, Dubai, UAE.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you fill out our contact form or request a quote
• Billing and shipping address, and order details, when you place an order through our online shop
• Payment information when you check out — this is processed securely by our payment provider; we do not store your full card details on our servers
• Vehicle information (model, year) when relevant to a service request or quote
• Any messages or details you send us directly, including via WhatsApp, Instagram, or email

We also automatically collect some technical information when you browse our site, such as your IP address, browser type, device type, and pages visited, via cookies and similar technologies (see below).

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Respond to inquiries, quote requests, and service bookings
• Provide customer support and warranty service
• Improve our website and product offerings
• Send you order confirmations, updates, and — only if you’ve opted in — occasional news about new products, mods, or promotions
• Comply with legal and accounting obligations

Cookies

Our site uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the site (e.g., via analytics tools). You can disable cookies in your browser settings, though some parts of the site — like checkout — may not work properly without them.

How We Share Your Information

We do not sell or rent your personal information. We may share it with:

• Payment processors, to complete your transaction securely
• Shipping and delivery partners, to fulfill your order
• Service providers who help us run the website (e.g., hosting), under confidentiality obligations
• Authorities, if required by law

Data Retention

We keep your information for as long as necessary to fulfill the purposes described above, including order history for accounting and warranty purposes, unless a longer retention period is required by law.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing salwanautosales@gmail.com. We’ll respond as quickly as we can.

Children’s Privacy

Our site and services are not directed at individuals under 18, and we do not knowingly collect personal information from minors.

Security

We take reasonable technical and organizational measures to protect your information, but no method of transmission or storage online is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent changes. Continued use of our site after updates means you accept the revised policy.

Contact Us

Questions about this policy or your data? Reach us at:
Salwan Auto Trading
Al Khail Road, Al Quoz Industrial 3, Dubai, UAE
Email: salwanautosales@gmail.com
Phone: +971 56688 3866